Hi all. I need your help! I brought a G4 doorbell/camera last year, as the G410 was not available in Australia at that time. I have had no issues with it until recently.
I changed my router, and now it will just will not connect. I have reset the chime, the doorbell itself, turned my phone on and off, reset the apple tv hub, reset the router, made sure I was on the same network, it is a tp link router, so auto 2.4g (the other Aqara cameras are working fine). It always times out, and the network error code is 1001 and 1005. I have literally spent hours trying to fix it, but nothing works. I have even made sure there are no security logs left on the aps. There are no special characters in the PW or the router name. How can I fix this, I can’t think what else to do! Cheers.
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Sorry you’re having trouble. What is the model of your new router?
When you set up the new network, you gave it a new network name and password? And then reset the G4 with the info, and it won’t connect at all? Or it will connect, but doesn’t perform well?
What was your network like before? Besides changes in the router itself did you change router placement, add or remove any access points, or implement any other changes - like enabling WPA3 when you previously had WPA2 before (common issue)?