G4 Lingerer Detection Video Late

[dplduffy]

I’m having an issue where the recorded video from my Lingerer Detection notifications is very late. Most of the time the person is already out of frame by the time the video starts.

The lingerer detection seems to be working, but the recorded video is too late. Any suggestions?

[JohnD]

I guess with the G4 it’s similar to the G410, right?
If that’s the case, then take a look at this forum post:

Door Bell Camera Hub G410

Hi im owner of G410 and jut starting to use it 1 week ago. When i just connect / pair it everything is fine it capture every movement and notify me for every movement, however i found it irritating and i off the notification and make some changes on other setting. After that now i notice the camera did not capture every single movement (1 day just 2 or 3 empty movement capture) that not make sense and i even enable back the movement notification but it did not notify me. If also did factory rese…

[dplduffy]

Yeah I did check that. I’m not having any issues with detection actually, its the video that gets recorded for the detection. Even if I set the “Duration of Stay” to 0s the video that gets recorded is late. For example, if someone is dropping off a package, I’ll get the notification but the video starts while the person is walking away almost out of frame. I was hoping with an SD card it would be able to save a few seconds before the detection and a few seconds after to see the whole event. I am on battery, so maybe that is the issue?

[gafich10]

Hello, is it possible that you are viewing from the cloud and not from the recording card?

[sebastian_machon]

@gafich10

e that you are viewing from the cloud and not from the re

How is your doorbell connected?
With battery, or Power Supply?

[JohnD]

@dplduffy

For example, if someone is dropping off a package, I’ll get the notification but the video starts while the person is walking away almost out of frame.

As I wrote in the linked forum post about the G410:

@JohnD

This is actually Loitering Detection and not Motion Detection. If people are just walking by, no recording will be triggered. This is also stated in the description within the Aqara app: “When a person or taget stays in the frame for a period of time… Detection works best when … the target stays consistently”

Furthermore, the AI must first recognize that a person is actually lingering. There are two versions of the doorbell: the G410 and the G410 Pro. The “Pro” in the name stands for an NPU (Neural Processing Unit), which is a specialized processor that allows such AI detections to take place locally on the device. If you have the version without “Pro” in the name, the detection happens in the cloud. This means the video footage must be sent to the cloud via your internet connection, which can lead to delays depending on the speed and stability of your connection.

If you really want to record every movement, I recommend using the doorbell in Apple Home, as the video analysis is performed locally on your Apple Home Hub. Motion detection in Apple Home is very sensitive and even perceives changes in light as movement. However, to protect the privacy of your neighbours, I would advise against doing so.

Additionally, it should be noted that if you operate the doorbell with batteries, frequent recordings will lead to high power consumption, and you will have to change the batteries very often. Please also note that you should not activate Power Saving Mode, as this will disable “Loitering Detection”.

A small addition: You can also set up notifications in Apple Home when people or packages are detected.

[dplduffy]

Thanks for the replies everyone. The hub is on battery power, and I have the same issue with the cloud or the card. I think John D nailed it, the hub is working as intended its just the “loitering” takes a while to trigger. I would have though the firmware would be smart enough that once a loiterer was triggered it saved 5-10s of video before the detection, but I guess not. Maybe I’ll try the apple homekit video recording

[JohnD]

I’ve just seen the post. I suppose that applies to the G4 as well.

Some tips about how to better use G410

Hello friends, Regarding some frequently reported usage issues with the G410, we’ve provided simple troubleshooting steps below to assist you: Failure to accurately record all doorfront presence events This occurs because the “Proximity Trigger” function is enabled by default. When activated, the radar is only sensitive to targets approaching the doorbell vertically, and horizontal movements in front of the doorbell will be filtered out. (This design addresses the radar’s high sensitivity to …

[AqaraBot]

Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!