G4 preview in app

When opening the app my other camera automatically update to show a current still image, however this Doesn’t happen with the G4 doorbell.

The G4 is running on external power so not a power issue and I’ve uninstalled and reinstalled with the same result. Is it a setting I’m overlooking somewhere?

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Recently had similar issues with my G4. After a the third or fourth reset (pulling camera, disconnecting power and reconnecting). I ended up upgrading to the g410. Kind of a bummer, but fingers crossed I don’t see it happen again.

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Did you ever find a solution

No i haven’t. To be honest i normally just now use apple home, it’s no better no worse the the Aqara app