Looks like there was an app update that fixed the issue I was having connecting to HomeKit and the app at the same time. Noticed an update and tried resetting the doorbell to factory and setting it up as new. Worked through the app and then could add it to HomeKit in there as well.
3 Likes
@nick_bull Nice find—and thanks for circling back with the resolution. Doing the “update app → factory reset → set up as new in Aqara Home → then bind to HomeKit” flow is basically the cleanest way to clear out any pairing/cache weirdness and get both platforms cooperating again. For G400 specifically, the in-app onboarding (including scanning the QR and choosing Wi‑Fi/PoE as needed) is the expected path, and on iOS you can bind to HomeKit right after setup via the prompts.
If anyone else is still stuck even after the update, one extra thing to watch for on PoE setups: make sure your phone and the PoE switch are on the same network/VLAN during pairing, otherwise discovery can fail.