I have set up my G5 pro to record 24/7 to my NAS. I have confirmed that these video clips are stored in my NAS.I’m having trouble with NAS playback through Aqara playback feature, I always get an error of poor network signal (G5 pro POE version) and or doesn’t seem to retrieve the recorded videos from the NAS and play them back through the native playback feature in the app. When I move through the timeline it simply jumps back to the current time and I don’t see any of the record video.
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Hello, friend
I think you may have some misunderstanding. On Aqara Home, you cannot directly play video files from the NAS storage. You need to open your NAS’s app to play these files. In fact, what you see on the Aqara Home’s timeline is still event clips stored on the Aqara cloud server, which are not continuous recordings.
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@tgdqbnmv9v I’m sorry to hear you’re having trouble with NAS playback on your G5 Pro. From the available troubleshooting information, we don’t have specific steps for the “poor network signal” error or timeline jumping issue when retrieving NAS-recorded videos.
If you haven’t already, you might want to double-check the basics: ensure the camera, router, and NAS are on the same local network, and confirm the app is updated to the latest version (though these are general suggestions, not specific to your issue).
Since this isn’t covered in our current troubleshooting guides, I’d encourage you to connect with the community—other users might have encountered similar problems. If you need further help, you can reach out to our customer service for more personalized support.
Please contact Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
@tgdqbnmv9v I’m sorry to hear you’re having trouble with NAS playback on your G5 Pro POE. After checking, the current reference information doesn’t cover this specific issue of poor network signal errors or timeline jumping during NAS playback.
If other community members have encountered similar problems and found solutions, feel free to share your experiences—collaboration often helps! If you have suggestions for improving this feature, you can submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here to create a ticket.
Hope you get this resolved soon!