G5 Pro PoE AI detection inconsistancy

Hi.
Im having issues with my G5 Pro PoE.
I have had the camera installed for a about 3 days and the Motion and Person detection has not been working optimal. I have tested some different scenarios before making this post.

The camera has been placed in my garage in one of the corners of the room, where it has full view of the garage. the garage is about 100m2.
During the night i get a ton of motion events, everytime a car passes by and the light from the car shines into the room for about 1-2 sec, i get a event.
I have also had a Person detection event during early morning where, a little cloth bag fell about 10cm down, the camera was about 5-6 meters from the bag.

I have tried to trigger Motion and person detection events my self but with inconsistent successes.
First i walked into the middle of the room in full view, after about 1 minute the camera detected me but only with motion detection. Then i walked out and waited for a minute. after i went back into the room with my big red guitar and headed straight for the camera while waving the guitar, the walk was about 10 meters from start to infront of the camera, i got no detections.
i put the guitar down and stood still to check the configurations, after a couple of minutes of standing still then i got a motion detection event.

So i can rarely detect myself on camera with Motion and/or person detection.
I have checked the settings, and everything is enabled. the detection sensitivity is on High so even the smallest thing should trigger. the detection time is set to 00:00 - 23:59 so all day.
The camera has a stable connection of both power and LAN.
And the lighting is clear during morning, day and evening. the picture is also clear during night due to good ambient light from outside.

Any help is appriciated.

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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

Hello, welcome to the forum. The problems with artificial intelligence you described are related to the height at which the G5 camera is placed. I had this problem until I placed the camera lower. The recommended height is 2-3 meters.

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Hello gafich, and thank you both for the reply and welcome.
The camera is at a height of 2.56 meters inside to have overview of the garage. But good to know the operational height limits, so thank you!

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Check these settings to increase the observation interval.


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Using this automation, you can automatically turn on the spotlight when moving at night.

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