Help! My Aqara Hub M1S Connection Keeps Dropping – Any Fixes?

Developer Hub
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Hey everyone, I’m kinda stuck here and could really use some help. My Aqara Hub M1S keeps losing connection randomly, and it’s driving me nuts. One minute everything’s working fine, the next – bam – it’s offline. I’ve tried resetting it, moving it closer to the router, even switching outlets, but no luck.

Has anyone else run into this? Is there a firmware update I missed or some secret trick to stabilize the connection? I’m not super tech-savvy, so simple fixes would be awesome. Thanks in advance for saving my sanity!

(For context: My setup is pretty basic – just a few sensors and lights. Router’s a standard ISP-provided one, but other devices stay connected fine.)

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@IoT_Ninja It sounds like you’re having a frustrating time with your Aqara Hub M1S connection issues. Let’s try to tackle this together! Here are a few steps you can consider, based on typical troubleshooting methods:

  1. Proximity to Hub: You mentioned moving the hub closer to the router, which is a great start. Ensure that there are minimal obstacles, especially metal ones, between the hub and the router, as these can interfere with the signal.

  2. Firmware Updates: Check if both your Aqara Hub M1S and the Aqara Home app are updated to the latest versions. Sometimes, connection issues can be resolved with the latest firmware.

  3. Wi-Fi Network: Ensure the hub is connected to a 2.4GHz Wi-Fi network, as it does not support 5GHz. If your router is dual-band, try disabling the 5GHz temporarily to see if that stabilizes the connection.

  4. Router Capacity: If your router may have too many devices connected, it could affect the hub’s performance. Reducing the number of connected devices or using a more powerful router might help.

  5. Device Placement: If the hub frequently goes offline, consider placing it about 1-2 meters from the router to improve connection stability.

If these steps don’t resolve the issue, you might want to consider reaching out to Aqara Support for further assistance. Keep us updated on how things go, and don’t hesitate to share any new findings or solutions you come across!