Hub M2 issues to connect devices

Aqara Products
, ,
1

Unfortunately my hub stop working. I can not connect devices to it. I switched to my M1S which works normally. Does anyone have similar issues?

1 Like
2

@andreasponjavic I’m sorry to hear that you’re experiencing issues with your Hub M2. Based on what you’ve described, there are a few steps you might try to resolve the connection problems:

  1. Ensure Network Compatibility: Make sure that your Hub M2 is connected to a 2.4GHz Wi-Fi network. It’s important to note that the hub does not support WAP/WAP2 Wi-Fi networks, and issues can arise if special characters are present in your Wi-Fi name or password.

  2. Router Settings: Check if your router has enabled the Wi-Fi connection watcher or AP isolation functions, as these can hinder the hub’s ability to connect properly.

  3. Reset the Hub: If you’re unable to add the hub, try pressing the button on the hub for more than 10 seconds until the yellow/red light flashes quickly, then attempt to add it again.

If these steps do not resolve the issue, it might be helpful to reach out for additional support or consider creating a support ticket. Feel free to share your experiences or any additional details you might have, as it could help others in the community who might have faced similar issues.

3

@andreasponjavic I’m sorry to hear about the trouble with your Hub M2—let’s try to figure this out. First, if the hub isn’t connecting devices, check if the Hub M2 itself shows as offline in the Aqara Home app. If it does, try restarting the hub by unplugging it for about 10 seconds and plugging it back in . If the hub is online but devices won’t connect, verify the communication between the accessory and the hub: move the accessory closer to the Hub M2 and check if the voice prompt “normal link confirmed” plays (if applicable) . Also, ensure the hub is connected to a stable 2.4GHz Wi-Fi network (avoid bridge networks or special characters in the Wi-Fi name/password) .

Has anyone else encountered similar issues with the Hub M2? Sharing your experiences might help narrow this down!

If these steps don’t resolve it, feel free to share more details, and we can troubleshoot further.