I cannot see my 410 doorbell video

Developer Hub
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1

I installed the g410 doorbell, I got messages that the device was connected, I have had the video, but back in the app I cannot find the doorbell.
trying to connect no result

2

Hello @gklerks
Your doorbell should be listed in the device tab in the Aqara home app.
If you don’t see it there, you need to reset the doorbell to factory settings and add it again. The instructions and video on aqara.com will help.