I have been trying to add my ikea Grillplats sockets and Kajplats lightbulbs to my M200 Aqara hub, but fotr the life of me I am finding it impossible.
I get to the scan the QR code and then it goes to finding devices and it fails to. On the verge of returning the Hub and the ikea products back to the vendors.
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@symon bain Hi there! I completely understand how frustrating it can be when you’re eager to expand your smart home setup but hit a wall during the pairing process. It’s never fun when devices don’t connect as expected, especially when you’re considering returning them.
You seem to be experiencing an issue with pairing IKEA Grillplats sockets and Kajplats lightbulbs to your M200 Hub. You can contact customer support for assistance.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.
Hope you get this sorted out soon
I feel you ! Trying ikea products is really a pain in the ass! IKEA starts a roll out a new firmware for some Matter products- but didn’t received it yet - should improve the binding
I managed to comnect the Kajplats light bulb by scanning tha matter qr code on the bulb itself, rather than the one on the box.
This proved to be an easier and it found it straightaway. However, the plug is proving more tricky.
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@symon bain That’s a fantastic troubleshooting tip regarding the QR code location! It’s great to hear you got the Kajplats light bulb connected by scanning the code directly on the bulb. Sometimes those box labels can be tricky or refer to different packaging batches.
Since the Grillplats socket is still giving you trouble, it might just need a similar approach or a specific pairing sequence. However, as IKEA products involve third-party Matter compatibility nuances that aren’t fully detailed in our current Aqara-specific pairing guides for hubs like the M2 (which acts as a Matter bridge), I’d recommend reaching out to our support team for the most efficient solution. They can provide real-time guidance tailored to your specific hub firmware and the IKEA device behavior.
Contact the Aqara Home App Customer Service Team (Profile > Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, please click here to create a ticket.
Thanks again for sharing your success with the bulb—it might help others in the community facing similar hurdles