Hi everyone, I am having an issue with Aqara Home software - I have a G410 doorbell, and I’ve got a microSD card installed on the hub and have set it up for continuous recording, the issue I have run into is when i bring up the doorbell camera in the home tab, i hit play and i can see the timescale come up along the bottom of the window, no matter what time i scroll to it always goes back to a specific time and gets stuck there. no idea what im doing wrong here. ive reformatted the sd card in the software and the problem is still there. does anyone else see this problem. It used to work properly… thanks.
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@pmacpherson I’m sorry to hear you’re having trouble with the timeline playback on your G410 doorbell—it’s definitely frustrating when a feature that used to work stops behaving! Let’s try some targeted troubleshooting steps based on common scenarios for this issue:
First, ensure your Aqara Home App is updated to the latest version. Outdated app versions can sometimes cause compatibility issues with timeline rendering .
Next, check if the doorbell is powered on properly—observe the indicator light to confirm it’s receiving power. A loose power connection might interrupt recording, leading to timeline gaps .
Wi-Fi signal strength is also critical here. A weak signal can disrupt both recording and playback. Try moving the doorbell closer to your router or chime (if using a wireless setup) to reduce interference, and check if other devices on the same network are experiencing connectivity issues .
Additionally, verify the firmware version of your G410 doorbell. An outdated firmware could lead to streaming or timeline bugs—updating it to the latest version might resolve the stuck timeline .
Lastly, even though you’ve reformatted the SD card, double-check the timeline for blue markers (these indicate recorded video segments). If there are no markers, confirm that “Continuous Recording” is still enabled in Camera Settings > SD Card Storage—sometimes settings can reset意外地 .
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully. If the issue persists after these steps, feel free to Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.