Installed the u400 lock and added to HomeKit and Aqara app. Attempting to update the firmware fails with code -1117 no matter how many times I try.
Lock/unlock functions don’t work; can’t an admin user pw and the reset button does not trigger a reset if you hold down for 5 or more seconds.
Send this back and get another?
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!