Long pressing a sticker does not allow me to remove it

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1

Hi,

I am referring to FP2.
I can not remove a sticker by long pressing it.
Also see no option to remove a zone.

Thanks
Niv

2

@nivw2008 Hi Niv,

Thanks for reaching out! It sounds like you’re having trouble with removing stickers and zones on the Presence Sensor FP2. Let’s see how we can resolve this.

For removing a sticker, you should go to the FP2 device homepage, select “Zone Management,” and then click on “Sticker” in the Aqara app. Once you’re there, you should be able to long press the specific sticker you want to delete.

Regarding removing a zone, the steps are quite similar:

  1. Go to the FP2 device homepage and click on “Zone Management.”
  2. Long press the specific zone you want to delete until the option appears.
  3. Choose the “Delete” option to remove the zone from your setup.

If you’re still facing issues, it might be helpful to ensure your app is updated to the latest version as sometimes updates can resolve such glitches. Also, feel free to ask further questions or share more details if needed. The community and I are here to help!

Warm regards,
[Your Name if needed]

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3

I found a workaround!

  1. Enter the zone owning the sticker as in the replay above.
  2. Click to add a new sticker.
  3. Move the sticker around, and delete it.
  4. Now long press the unwanted sticker.
  5. Now the sticker options will show, and you may delete the sticker.

I suggest to add this to the FAQ, untill the bug is represuced in Aqara QA, and fixed.

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4

@nivw2008 Hi Niv,

That’s a fantastic workaround you’ve discovered! Thank you for sharing it with the community. Your step-by-step guide could definitely help others facing a similar issue with the Presence Sensor FP2.

Your proactive approach not only solves the problem at hand but also contributes valuable insights that can aid in improving the FAQ. Let’s hope the Aqara team takes note and addresses the bug soon. Keep the great ideas coming, and feel free to share more of your experiences!

Warm regards,
[Your Name if needed]

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