I have a G100 and the original box was thrown away. One of my kids scratched the QR codes off of the device so now I cannot install it. It is not on homekit or the aqara app yet so I cannot pull the codes from there. I am stuck at needing the code to install. Is there anything I can do. Could Customer Service provide it with the mac address?
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Hello there.does the camera have some serial on it?since you do not have the box and you can’t pair it with Aqara app to see the serial there must be something graved on the camera like an serial or something make an photo and send it to Aqara support as only like that you can request the HomeKit code.or if you have the invoice of that camera could help
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