Lost Security Capability after Aqara Hub M2 firmware update - Apple Home

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1

I recently updated my Aqara Hub M2 to firmware 4.3.8_0021.0652 while troubleshooting an internet issue. After the update, all accessories linked to Apple HomeKit through the M2 stopped responding, even though the hub remains online and visible in the Aqara app.

I removed the bridge from HomeKit and re-added the hub, but the Security System tile is now missing, and I can no longer trigger automations that change security modes.

After some research, it seems the latest firmware prevents pairing with HomeKit via the physical QR code and now requires linking through “Expose to Matter” in the Aqara app. As a result, only child accessories are exposed, while the hub itself—and its security controls—are not.

Is there any workaround to restore the native HomeKit integration without performing a full factory reset and re-adding all devices?

2

@funeru I’m sorry, I couldn’t find any relevant information regarding a workaround to restore the native HomeKit integration without a full factory reset in the reference information.

However, our community is a great place to collaborate. Maybe other users have encountered similar issues and found solutions. Let’s see if we can figure this out together.

I’m committed to helping drive improvements in our knowledge base to better address these types of questions in the future. If you have any suggestions or areas where you think we can improve, please submit manual customer service feedback. This will ensure your thoughts are properly considered.

3

@funeru I’m sorry to hear about the issues you’re facing with your Aqara Hub M2 after the firmware update. After checking the available reference information, we don’t have specific details about a workaround for restoring the native HomeKit integration (including the Security System tile) without a full factory reset in this scenario.

It might be helpful to check if other community members have encountered similar firmware update issues—sometimes shared experiences can uncover practical tips. If you have further suggestions for improvement or need more tailored support, feel free to submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) for assistance.

Hope you can resolve this smoothly!

If you need immediate help, please contact Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:

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, which will be efficient; If no Aqara Home account, direct to "Please click here " to create a ticket.

4

@funeru I’m sorry to hear about the trouble with your Aqara Hub M2 after the firmware update. Let’s try to work through this step by step.

First, since the hub is online in the Aqara app but unresponsive in HomeKit, let’s focus on HomeKit-specific troubleshooting. Ensure your hub, Apple Home Hub (e.g., HomePod, Apple TV), and iOS device are connected to the same stable Wi-Fi network—a network mismatch can cause communication issues . Try restarting your router, Apple Home Hub, and the Aqara Hub M2 (unplug it for 30 seconds, then plug it back in) to refresh connections .

Next, verify if the hub has the latest firmware (check via the Aqara app under the hub’s details page). Outdated firmware can sometimes cause compatibility issues with HomeKit . If a newer version is available, update it and test again.

Since you already removed and re-added the hub to HomeKit, double-check the setup process. When re-adding, ensure you’re using the HomeKit setup code (from the hub’s bottom or manual) and follow the in-app prompts carefully. If the “Expose to Matter” option is interfering, try temporarily disabling it in the Aqara app (if possible) and re-adding the hub via the traditional HomeKit method .

If the Security System tile remains missing, check the Aqara app to confirm the security system is still configured correctly. Sometimes, firmware updates can reset automation settings, so reconfiguring the security mode automations in both the Aqara app and HomeKit might help.

Unfortunately, the reference information doesn’t specifically address the “Expose to Matter” change, but these steps are a good starting point. If they don’t resolve the issue, consider reaching out to Aqara Customer Service for further assistance—they may have additional insights into firmware-specific behavior.

Hope this helps, and let us know if you find a workaround that works! :blush: