Matter Device Not Responding - Who Else Faced This?

Okay so I’m losing my mind here. Just got a couple of Matter-enabled plugs (brand new, not some off-brand stuff), hooked them up last week, they were fine for like 3 days. And then… boom. One isn’t responding anymore. Not in the app, not via voice assistant, nothing. Just vibes.

Tried the usual - restarted router, forced quit the app, even deleted and re-added the device. It kind of worked for like 30 mins and then died again. The other identical plug is still working like a charm. No changes to the network, no firmware update (that I’m aware of).

Anyone else running into this kinda thing? Is this like a known quirk with Matter or am I just cursed? I thought Matter was supposed to make things more stable, not more mysterious :smiling_face_with_tear:

Would love to hear if you’ve had similar issues or fixed them somehow. Starting to think I should just go old-school and plug stuff in manually again…

@ThermoTamer It sounds like you’re having quite the adventure with your Matter-enabled plug! While Matter is designed to enhance stability and interoperability, these issues can pop up from time to time. Based on the reference information, here are a few suggestions you might consider trying:

  1. Firmware Updates: Double-check if your Matter-enabled plugs require any firmware updates. Some devices need to be updated to the latest firmware to function properly with Matter.

  2. Network Support: Ensure your router supports the necessary protocols for Matter, such as IPv6 and Thread. It’s worth confirming if your local network settings are fully compatible.

  3. Device Reset: You might want to try resetting your device to factory settings and then re-adding it. This sometimes helps in re-establishing a stable connection.

  4. Proximity to Gateway: Ensure that your plug is within a good range of your network’s gateway or router. Sometimes, slight changes in placement can affect connectivity.

If these steps don’t resolve the issue, it might be worth reaching out to the plug’s customer support for more tailored assistance. It’s also a great idea to keep the community discussions alive to see if others have faced similar quirks.

Feel free to share any new developments or solutions you find. Your experience could be invaluable to others facing similar challenges. Hang in there! :blush: