Hello, I had some issues with my motion and light sensor P2 so I decided to reset it, remove from the Aqara application and add it again. But after I removed it, I realized that I don’t have matter QR code anymore (it was on the box and manual and I don’t have any of those anymore). Is there please some other way how to connect it again? Thanks
Hello, please contact support@aqara.com for support.
Find the P2 serial number of your device and describe the situation in the letter.
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OK, Thank you
For those who would wonder, there is a matter pairing code printed directly on top of the device as well. It is hardly visible so I overlooked it.
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Exactly, just wanted to ask you if you don´t have the code printed on the device - so now you got it work?
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Yes, I did. The device started to be disconnected regularly even though the battery is full… Will se if it helps. Thanks
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