Hi everyone,
I have two locations, each with a bridge.
USA
Switzerland
Unfortunately, I can only select one country at a time in the app.
I also have the problem that when I add one country to Google Home and then add the other, the devices from the first bridge disappear.
How do I set this up so that I can control both countries in the app and continue to add them to Google Home?
Best regards and thanks
Stefan
@me11157 What you want is doable, but it needs to be done as multiple “Homes” under one Aqara account, rather than switching countries/regions back and forth.
In Aqara Home, create/manage separate Homes (e.g., “USA” and “Switzerland”) and put each bridge + its child devices into the correct Home: go to Aqara Home app > Profile > Manage Home > “+” > create Home.
Note: Aqara Home doesn’t support merging different Homes, so keeping them separate is the expected setup.
Instead of “adding one country then the other,” link Aqara to Google Home via the Aqara account integration (cloud-to-cloud): in Aqara Home > Profile > Connect to Ecosystems > Google Home, bind your Google account. That’s the official path for Zigbee/Wi‑Fi devices and usually avoids the “one replaces the other” behavior.
If your hubs support Matter, another option is adding each hub to Google Home by scanning each hub’s Matter QR code in Google Home (Google Home > Add device > Add Matter device > Scan QR code).
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully. Original links:
That typically points to an account/region binding edge case. You seem to be experiencing an issue with linking two locations/regions so both sets of devices stay visible in Google Home. You can contact customer support for assistance.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
