Need help with set up

[bkt2001]

Have a new aqarra 400 smart lock. Can’t get it to add me as a user to set it up

[Caroline_Zzz]

These topics may help.

Aqara Smart Lock U400 Pairing Guide

Dear Aqara Users, Connecting the lock to an app is what users care about most. This guide covers the steps to connect the U400 to Apple Home and Aqara Home — and more importantly, how to troubleshoot and recover when pairing doesn’t go smoothly. If your situation isn’t covered here, please leave a comment below. We’ll keep supporting you and updating this guide. Before You Begin: Two Codes, Two Purposes The U400 has two different codes printed on it. Scanning the wrong one is the most common …

Guide: Setting Up Your Aqara Smart Lock U400

Dear Aqara Users, In this guide, we will walk you through the detailed steps to connect your Aqara U400 to the Apple Home app and the Aqara Home ecosystem, including how to bind it to an Aqara hub. We want this guide to be as helpful as possible. If you find any steps unclear or if you have questions that aren’t covered here, please leave a comment below. We are committed to assisting you and resolving any issues you may encounter. Your feedback is invaluable to us; it helps us understand real…

[Raman.V]

Hello @bkt2001
At what stage exactly does the problem arise? Do you have any screenshots of the errors or something similar?

[coccolino_26]

Hello.also make sure to have your Bluetooth “ON “ on your phone and also make sure to be near to the smart lock when you first set it up.and as @Raman.V mention send as some screenshots or better make an video with the setup process this way we can see were it fails