Network 104 error

Hi all,

I’ve started to experience Network 104 error issues in the last few days. I’m not sure if this is my home Internet connection or an Aqara servers issue?

Devices are connected and I can operate them, but sometimes some functions are disabled, like empty HomeGuard logs.

I never changed anything in my home. The entire Aqara ecosystem has worked fine on this setup for years.

Has anyone experienced a similar issue?

Kind regards.

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Here are some examples:



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I had similar recently so you are not alone. Seems to often be their side as it resolved itself.

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I have also started to see this now with increasing regularity

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Thata good to know. Much appreciated for an update

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Same and no records at all today :scream:

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I’m (kind of) glad that I’m not the only one. Started today. I can scroll through video back in time, but it won’t play it from where I stop. No events have been recorded or notified today (although should have been) and Apple Home won’t play anything from yesterday. Sounds like an update happened overnight?

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Same myself. Problem not fixed but it feels better in group

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Same problem here too

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We have received notification from Aqara that the network 104 issue has been resolved. We will monitor the situation closely.

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!