New Aqara Home version are hanging during startup

[Tom256]

The new Aqara Home app freezes after the loading screen when the LAN option is enabled. Aqara Home app, version 6.3.7.

[AqaraBot]

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

[JohnD]

Hi. Take a look here:

Aqara app crashing

Just updated the Aqara app on iPhone. And now when u launch it. It gets to the Aqara tile and crashes closing completely now. Please help

[Tom256]

Same issue. Sorry for double posting it.

[JohnD]

Update from Aqara:

[Official Announcement] Aqara Home App Crashing Issue on iOS (v6.3.7)

We have received reports from some iOS users that the Aqara Home app is crashing after updating to the latest version, 6.3.7. We are currently looking into this issue and working on a fix. Here is a temporary solution for now: If you are using the LAN Control feature, please do not update to version 6.3.7 yet. If you are using the LAN Control feature and have already updated to version 6.3.7 and are experiencing crashes, please switch to mobile data, go to Settings, and turn off the LAN Contr…