I purchased an Aqara G5 Pro POE camera and have not been able to get the audio to work. I have reset the camera to no avail. Any thoughts, or settings, that I am missing. I have obviously made sure the sound was toggled on (I have it in Scrypted, too) and still nothing. I have another G5 without these issues. I just didn’t know if there were any other options beyond checking most recent dfirmware etc. Thanks!
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@ajohnson5080 It sounds like you’ve been through quite a few troubleshooting steps already with your Aqara G5 Pro POE camera. Let’s see if we can explore a few more options.
First, ensure you have updated the device firmware to the latest version. Sometimes, firmware updates can resolve unforeseen issues. If you’ve already done this and confirmed that the audio settings are correctly configured, there could be a few more areas to check:
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Network Connection: Ensure that the connection to the network is stable. Sometimes audio issues can be related to network instability, especially if the video is working but audio is not.
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Hardware Check: Although you’ve reset the camera, it might be worth trying a different power source or cable to rule out any hardware issues.
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App or Software Update: Since you’re using Scrypted, make sure that both the Aqara Home app and Scrypted are updated to their latest versions. Sometimes integrations can have issues if there’s a mismatch in software versions.
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Test on Another Device: If possible, try accessing the camera’s audio on a different device to see if the issue persists. This can help isolate whether the problem is with the camera or the device you’re using to view the feed.
If after trying these, the issue still persists, it might be a more specific issue with the hardware or a deeper software problem. I would recommend reaching out to Aqara’s customer support for more detailed assistance.
Please contact the Customer Service Team through the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code:
, which will be efficient. If you don’t have an Aqara Home account, please click here to create a ticket. Apologies for any inconvenience, and I hope this helps!
Is there no sound in both Aqara Home and HomeKit? If possible, please try connecting the camera to a any third-party client (HomeKit, VLC by RTSP, Amazon Alexa, Google Home, Smartthings) other than Aqara Home and observe if there is still no audio.
@ajohnson5080 I’m sorry to hear you’re having trouble with the audio on your Aqara G5 Pro POE camera. Let’s try to narrow this down. While the reference information doesn’t specifically address “no audio” issues, there are a few general voice-related troubleshooting steps that might help. For example, restarting the camera is a common fix for voice-related glitches . Since you mentioned resetting the camera, double-checking the distance between your phone and the camera during use could also be worth a try—sometimes close proximity can cause interference, though this is more commonly linked to noise rather than complete audio loss .
If these steps don’t resolve the issue, and you’ve already confirmed the sound toggle is on and checked the firmware, it might be helpful to reach out to the community for additional insights. If you have further suggestions or need more tailored support, please contact Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
Hope you get it sorted soon!
@ajohnson5080 I’m sorry to hear you’re having trouble with the audio on your Aqara G5 Pro POE camera. After checking our reference materials, we don’t have specific troubleshooting steps for audio issues with this model at the moment.
Since you’ve already reset the camera, confirmed the sound toggle is on, and checked firmware, you might want to try a few general steps (though these aren’t in our official guides): ensuring the camera isn’t muted in the Aqara Home app itself, verifying the network connection stability (as audio issues can sometimes relate to bandwidth), or testing with a different device to rule out Scrypted-specific conflicts.
If the problem persists, feel free to share more details in the community—other users might have encountered similar issues. For further assistance or to provide feedback on this, please contact our Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here to create a ticket.
Hope you get it sorted soon!