On October 21, 2025, starting from 21:00 CEST, some users in Europe reported that their devices went offline and could not be controlled through the App. After investigating, we found that network fluctuations in the region caused an unexpected spike in server load, which led to temporary device disconnections.
Our technical team responded immediately upon receiving the reports and resolved the issue. The EU server was fully restored to normal operation by 03:20 CEST on October 22, 2025.
We sincerely apologize for any inconvenience this may have caused and thank you for your understanding and support. We will continue working to provide a more stable and seamless smart home experience for all our users.
During the recent EU server outage, my Aqara G3 and G350 cameras started flashing their indicator lights repeatedly during the night, and several devices connected to my G2H Pro hub became inaccessible through the Aqara app — even though I was connected to the same local Wi-Fi network.
While my local automations continued to run, I was unable to view or control devices in the Aqara app, which indicates that app access depends on the cloud rather than purely local communication. This contradicts Aqara’s advertised local control capability, which many users rely on for reliability and privacy.
Additionally, the flashing lights on the cameras at night are unacceptable. These devices should remain quiet and stable even during Internet or server outages, not behave unpredictably or disturb the household.
Could you please clarify:
Why the Aqara app could not access devices locally while the Internet or server was unavailable?
Why the cameras reacted visibly (flashing lights) to the outage instead of operating quietly in local mode?
These issues undermine confidence in the “local operation” promise and create unnecessary disruptions during network problems. I would appreciate a clear explanation and information on whether Aqara plans to address this behavior in future updates.
Now that you mention it, Aqara also announces local control for the M100 hub (“offers speedy local control”) and apparently it does not support local control, only local automations - which is a completely different thing.
While it could be a translation issue or a feature planned that never arrived, advertising material has to be more accurate.
Do you have that checkbox to enable the local LAN control in your hubs?
Thank you for your feedback on all the demands related to data security/localized connection and control. I believe this is the vision that every enterprise is striving to achieve. If you are sensitive and in-depth enough to pay attention to industry trends, you will find that Matter will be the perfect technology to achieve this vision. It is designed based on open and localized services, and can connect and control normally without cloud servers. This is also the reason why Aqara is currently making every effort to promote the landing of this technology in its products.
I would like to point out that the reason why the security camera is different from other IoT devices is that it uses unique technologies, such as P2P/WebRTC streaming services, to meet the transmission of its audio and video data over wordwide network. These technologies rely on a server deployed on the public network, so it is still not possible to use them without cloud services. We have also provided some technologies on Aqara cameras that can connect camera audio and video through a local area network, such as RTSP, but they are not currently integrated into Aqara Home’s playback interface. Matter is actively releasing the SDK for the camera, and we are actively cooperating with testing. I think the camera’s support for local area network connection and control will not be too far away.
The future product form should be able to connect to cloud servers to enjoy more value-added services (more AI capabilities, longer data storage time, etc.), or connect and control independently in the local area network without cloud services. I believe that Aqara’s current product promotion does not exaggerate this statement. What we emphasize is the local ability of automated execution and the way some user data is stored locally. The current Aqara product is completely detached from cloud services and works independently, which is not what we promised.
Regarding the flashing status of the indicator after offline, it currently exists as a strong reminder function. We believe that product offline is a serious event that must be taken seriously by users (there are also similar functions, such as when the camera is live streamed, the status light will forcibly turn red to alert personnel within the monitoring range to be aware that they are currently being viewed or recorded). Of course, the indicator can be turned off, and you can choose the off time period of the indicator (some battery cameras may not be able to configure the time period), so that it will not disturb you at night.
Respecting user privacy and protecting user data is something Aqara has been striving to do. If the current experience of Aqara products does not meet your requirements, please continue to provide feedback. Listening to user voices is our service tenet, and also please give Aqara some time to improve the shortcomings of its products.
I guess you wanted to quote the previous user talking about cameras, not me.
Mine was just an observation that the M100 advertises local control in Aqara website but that feature is only present in the M3, at least according to users, and it’s probably why the user complained about devices not available during the outage.
