Any suggestions on getting my notifications working again? Removed app off of iPhone and reinstalled, unplugged hub and camera & doorbell still recording. Notifications enable on 2 iPhones not working. I also have the latest firmware update on everything as well.
@cherie_solms I’m sorry to hear that you’re having trouble with notifications. While it seems you’ve tried several troubleshooting steps already, there are still a few things you can check specifically for iPhone:
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Critical Notification Settings: Ensure that critical notifications are enabled for the Aqara Home app. You can check this by going to your iPhone’s settings, selecting ‘Notifications’, and then ‘Aqara Home app’. Verify that critical notifications are enabled.
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Network Connection: Since your devices are recording, ensure that your iPhone is connected to the same Wi-Fi network as the hub. Sometimes network connectivity issues can affect notification delivery.
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App and Permissions: Make sure that all necessary permissions for the Aqara Home app are granted, including those related to notifications.
If these steps don’t resolve the issue, it might be beneficial to reach out to Aqara’s customer support for more tailored help. Please contact the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or scan the QR code below for efficient assistance:
If you don’t have an Aqara Home account, you can click here to create a ticket. I hope this helps, and your notifications get back to working soon!
Hey
As you may of reset the device you would also ways have to re activate what alerts you need from the app itself.
If this has been done then when I have issues like what your saying , a restart of the actual device has helped me in the past
Any issues let me know