Periodic codes not working and showing as permanent in the app

Aqara Products
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Hello, I want to report a recurring issue with the app. I’ve created periodic access codes—for example, every Thursday from 7:00 a.m. to 1:55 p.m.—but the person I share the code with is unable to use it. The code doesn’t work, and they can’t enter.

This has happened multiple times on different days and time slots, even though everything is set up correctly.

Also, in the app’s password preview, all my periodic codes are shown as “permanent,” and the correct start time, duration, or repeat rules are not displayed. This makes it really hard to track or verify what I’ve actually set.

Has anyone else experienced these issues? Any tips on how to make sure periodic codes work properly?

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@vicente_gonzalezr I’m sorry to hear that you’re experiencing issues with the periodic access codes. Unfortunately, the reference information I have doesn’t directly address your specific issue with periodic codes showing as permanent in the app. This seems to be a unique problem possibly related to the app settings or a software glitch.

Here’s what I would recommend:

  1. Check for App Updates: Ensure that your Aqara app is updated to the latest version, as updates often fix known bugs.

  2. Recreate Codes: Try deleting the problematic codes and recreate them to see if this resolves the issue.

  3. App Permissions: Verify that the app has all the necessary permissions to function correctly, particularly if you’re using any device management or security settings on your smartphone.

  4. Community Collaboration: Since this issue might not be widely documented, I encourage you to share your experience on the forum. Other community members might have faced similar issues and could offer insights or solutions.

If the problem persists, it might be beneficial to contact Aqara’s Customer Service for a more in-depth investigation and potential fixes. Please contact Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:

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, which will be efficient. If you don’t have an Aqara Home account, you can create a ticket by clicking here.

I hope this helps, and please keep us updated on your progress!