Order a Power Plug H2 UK through the Aqara Store and it states in the advert “Also, the RGB LED light is exposed to Matter as an adjustable light independently.”
I’ve now added the plug to the Aqara app using Zigbee mode and under “Indicator Light Settings” I only have these options rather than being able to control the RGB indicator light…
There are no outstanding firmware updates.
Have Aqara sent me the wrong plug?
Thanks
Hi @2SC_UK , There are sockets with RGB and sockets without RGB; you ordered the one without RGB.
What’s the model number on the box? The RGB version should be SP-P07D, the standard one is SP-P07E.
Should have a panel like this in the Aqara app (at least in Zigbee mode):
It also states in the actual plug which model it is.
I can confirm I have a SP-P07E in front of me!
Interesting that Aqara have sold this as having the below functionality…
and currently they one sell one model, not one with RGB and one without in their store.
I got mine in the Aqara UK shop:
https://www.aqara-shop.co.uk/product/aqara-power-plug-h2-uk-rgb/
Try to find RGB sockets through dealers in your region.
Thanks. I’ve reported this to the official store and asked them to issue a replacement.
I orders through the store linked to the forum as I had won a £30 voucher, so only needed to pay postage.
Update….
So after ordering a H2 Power Plug with RGB functionality from the official Aqara store linked to this forum, I actually received the non-RGB version. The website has now been update to remove the RGB functionality from the description…
https://eu.aqara.com/products/power-plug-h2-uk?_pos=1&_psq=H2+plug&_psid=edf55fc59&_ss=e
Luckily I took a PDF backup of the site when it included the RGB functionality in the description as now the store support team as asking for a link to the item, even though it must be in my sales order history!
There does seem to be somewhat of a disconnect between the store and the support team when using the Contact Us link on the store website.
Hi there, sorry for the trouble. Please reach out to us at contact@aqara.com and we’ll get it sorted as soon as possible.
Thanks @Caroline_Zzz, email has now been sent as requested.
