I have put charged rechargeable batteries in but it doesn’t appear back in the app.
@sales4 It seems like the thermostat isn’t reconnecting to the app after battery replacement. Let’s troubleshoot step by step based on common scenarios:
First, even with charged batteries, ensure they’re installed correctly—sometimes reversed polarity can cause issues. If you haven’t already, try removing the batteries, waiting 30 seconds, then reinstalling them to reset the device .
If that doesn’t work, low battery power might still be the culprit, even with rechargeables (some devices are sensitive to voltage). Try replacing them with fresh non-rechargeable batteries to rule this out .
Lastly, the thermostat might need re-networking with the app. Check if it’s properly connected to the hub—if it’s too far or there are obstacles, moving it closer or adding a hub could help .
Let me know if these steps help, or if you need further clarification