Roller Shade Driver E1 worked 6 months, replacement died after 2 days – same fault, same blind

Aqara Products
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1

Hi everyone,

I’m experiencing a serious issue with my Aqara Roller Shade Driver E1 and I’m hoping someone here has seen this before.

My setup:

  • Aqara Roller Shade Driver E1
  • Zigbee network via Home Assistant
  • Roller blind: 1400mm wide × 1600mm cassette blind

The problem:
No buttons respond at all – not even a 10-second reset. The motor does nothing. The device shows a brief blue flash on power-up, then solid red light for 1-2 minutes.

What makes this unusual:

  • My first E1 worked perfectly for over 6 months on the same blind
  • I replaced it with a new E1 – the replacement unit developed the exact same fault after just 2 days
  • Both units are completely unresponsive, no reset possible

Since the first device worked fine for 6 months on the same hardware, I’m struggling to understand what could cause the same fault on two different units.

Questions:

  • Has anyone else experienced this?
  • Is there a way to recover/reset the device when buttons are completely unresponsive?
  • Is there a known fix from Aqara for this?

Any help would be greatly appreciated. I’ve already contacted the retailer but before replacing with a third unit I’d like to understand the root cause.

Thanks!

2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

3

I got exactly same experience. Red light is on for 1-2 minutes after that device is not reacting at all.

4

Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!