S1E Black Screen Issue

Developer Hub
,
1

Hi,

Anyone got S1E black screen issue. I got 4 out of 6 S1E breakdown after 1year. All 4 black screen and 3 still touchable. The failure rate is just so high 66.7%:rage::rage::rage:

4 JUNKS

image
image695×599 29.3 KB

image
image741×645 47.1 KB

2

@chinkoon_nau Hi there! Sorry to hear about the black screen trouble with your S1E switches. It’s definitely frustrating when devices act up, especially with multiple units. For the black screen issue where the switch is still touchable (like your 3 that can still control linked devices), the first step to try is restarting the device. If that doesn’t help, according to the troubleshooting guide, it’s best to reach out to the seller for further support.

If you need more assistance, feel free to contact the Aqara Home App Customer Service Team (Home > Help & Feedback > Customer Service) or scan the QR code:

400×400 9.45 KB
. This will be more efficient. If you don’t have an Aqara Home account, please click here to create a ticket. Hope this gets sorted out soon

3

Contacted both Seller and Aqara Support China. Seller not willing to do anything since warranty is overed. Aqara Support China offered to send a replacement with a cost almost equal to buy a new one. Yes, warranty is overed but Aqara S1E has such a high failure rate right after 1 year.

4

@chinkoon_nau I can totally understand how disheartening this must be—experiencing such a high failure rate with your S1E switches right after the warranty period is really tough. Thank you for taking the time to share your experience; it’s incredibly valuable for other community members to be aware of these challenges!

Since you’ve already reached out to support but have concerns about the failure rate, we encourage you to submit your feedback and improvement suggestions through the Aqara Home App Customer Service Team (Home > Help & Feedback > Customer Service) or scan the QR code:

400×400 9.45 KB
. This will be more efficient. If you do not have an Aqara Home account, Please click here to create a ticket.

5

Sorry for your bad experience! I have two running ( one already before official start) and no display issues at all! Could Aqara support find out a reason?

6

Faced the same issue. Black screen, but still functioning. I guess Aqara already aware of the led issue (my hunch due to overheat), hence the released of newer S100 panel. I got S100 as replacement yesterday, almost the same with S1E. you can see the improvement on the S100 design with much better airflow design. Extra hole on top and bottom.

7

Since my whole house is using Aqara product, yes, I got no choice and buy another 2pcs S100 to replace and let’s see how long it can last