I’ve been trying for over two days to connect my new Schlage lock to my SmartThings hub. Prior versions of this lock have been finicky, but ultimately have all connected. This one - not so much. I have used the following protocol to attempt to connect this lock:
- Run an exclude on the lock (works perfectly)
- Factory reset the lock (works perfectly)
- Reboot the hub (works perfectly)
- Attempt to connect the lock by scanning the included QR code provided with the lock. . . . .and nothing works. An interesting point here is that the green light on the hub does NOT flash like it normally does when it goes into pairing mode. 4a) I have also attempted to “Scan for the device” which DOES detect a device, but refers me to a “secure set-up” option which wants me to scan the barcode - back to step #4, the whole app just hangs and endlessly spins. For the initial bit the green light on the hub DOES flash, but it stops after the initial detection. I have the lock literally sitting on top of the hub. I have tried two different houses / hubs. This lock just doesn’t work as near as I can tell. The closest I’ve gotten is a generic “zwave device” for which I’m unable to change the driver, the lock never accepts the on-boarding, no green checkmarks, etc. I currently have the normal Edge drivers loaded, the PH drivers, and my Rboy legacy drivers (long time Rboy user here). Please help, these locks are the backbone of my whole set-up, and I need to replace one of them that has failed. Thanks in advance!