I’ve been having this problem for weeks now: the lock unlocks perfectly, but then the latch doesn’t retract. I just turn the knob briefly and the latch retracts.
The lock then beeps like crazy. I’ve recalibrated several times, but unfortunately, that didn’t help. So what can I do?
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@ch_milbrandt Sorry to hear you’re experiencing this with your U200 lock! Based on your description, it sounds like the latch retract issue could be related to the “pull spring function” setting on your lock. Here are some steps you can try:
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Open the Aqara Home app, go to your U200 lock’s configuration, and look for the “Pull Spring Feature.” Try enabling or disabling this function, then test the lock again. Sometimes toggling this setting can resolve latch issues.
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Make sure both your Aqara Home app and the lock’s firmware are updated to the latest version. Outdated software can sometimes cause unexpected behavior.
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Double-check the physical installation: Ensure the lock is mounted correctly, and the screws aren’t too tight or misaligned. Installation issues can prevent the latch from operating smoothly.
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If none of the above steps work, it’s a good idea to contact customer service for further assistance, as there might be a hardware issue involved.
Let us know if any of these steps help or if you find a workaround! If you have further suggestions or feedback, you’re welcome to submit them through manual customer service feedback in the Aqara Home app.
Here is the video