I had failed attempts of connecting a Roller E1 and Roller T1S to my M3 due to region issues. And my M3 is also connected to Smartthings via Matter. But the Roller E1 and Roller T1S keeps on appearing in my Smartthings even after I removed them (from Smartthings, they were never successfully added to Aqara due to region issues).
Any solution?
And to Aqarabots, do not respond if you do not have an answer.
I don’t recommend linking devices from other regions to your home, otherwise they won’t appear in the device list but will remain linked to the hub. They can only be removed by resetting the hub to factory settings or by contacting support.
You can try unlinking a device from the hub in the Aqara Home app, connecting to ecosystems, Apple Home Kit, or HK devices.
Then delete them again in Smartthings
Do you use Smartthings through a Samsung hub?
Nope. Via the built-in hub of the TV.