Support communication

[Marc3k]

Feedback on Aqara technical support

Hello everyone, I’d like to share my experience with Aqara technical support in the hope that it may help improve the service for the entire community. In my daily work, I’m a network administrator and cybersecurity expert, and I consider myself an advanced user of the Aqara smart home ecosystem. I’ve purchased a wide variety of devices (sensors, cameras, switches, hubs, etc.) and appreciate the quality of the hardware and the ecosystem overall. However, my experience with technical support ha…

Not the first time I’ve mention this.