Take up to fifteen min

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1

hi Has anyone here experienced that their notifications take 10 minutes to be registered? We are running on wired internet and at first it wasn’t a problem, it came after 10 seconds, now it can take up to fifteen minutes before we get a notification that someone has been

4 Likes
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Notifications are sent through the cloud and through Apple/Google servers (depending if you’re on iOS or Android) so it’s probably not the issue with your internet, and probably not something fixable on your side

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Which device is this?

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Are you still having the same issue ?

Looks like I still am

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On our Samsung S24 FE and Samsung S24 Ultra, running the latest Android and Aqara Home app versions available, the chime and video feed of our G410 doorbell are almost instantaneous, but the notifications arrive with a huge delay. 4, 7, 10, or even 20 minutes. The firmware of the G410 has been updated to the latest version.
All the background data and battery settings have been checked.
The doorbell is next to the router and chime, so distance and interference aren’t an issue.

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Hello, I think this is a server-related problem, notifications are delayed in other conditions as well (I’m talking about general security alarms).

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Is aqara aware of this?
Any estimate for a fix?

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I think we need to wait until Monday.

9

There’s no status update page? I’m about to return this doorbell.

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I emailed them
.
I’ve also messaged @Aqara_PM_Donie as well

2 Likes
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Seems to be better today, but still 10 seconds. It should be within milliseconds, right?

1 Like
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I’m getting that as well - does seem better today

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Back to many, many minutes. Sometimes so long I even forgot I did a test press on the doorbell.

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14

100%
Not sure what’s going on but it’s shocking

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What kind of message delay, my friend? what kind of Aqara Camera you are using? Is the message delayed after someone rings the bell? Or is it the message delay of video summary content analyzed by AI? Please send me your Aqara Home account and country/region via private message.

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!

1 Like