Hi, did you notice similar battery level drop in your log on your combined temp and hum sensor? Firmwares are up to date. All sensors are connected directly to Homey Pro by running official Aqara app on it. Events like this happen 1-2 times a month - not on specific date, not at specific time. Any advise how to solve this issue? As I’m monitoring battery level on all battery powered device, these false alarms are annoying.
@hennelzsolt It seems like you’re encountering an issue with unexpected battery level drops on your Aqara Temperature and Humidity Sensor when connected to Homey Pro. From the reference information, while we do have some insights into common connectivity issues, specific guidance on battery level fluctuations isn’t covered.
Here are a few general troubleshooting steps that might help:
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Check Proximity: Ensure that your sensors are within an optimal range from the Hub, as distance can sometimes affect performance and battery reporting accuracy.
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Avoid Metal Surfaces: Ensure that your sensors are not installed on metal surfaces, as this might interfere with signal and battery performance.
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Battery Quality: Sometimes, the issue can be as simple as the quality of the batteries used. Ensure you are using high-quality, compatible batteries.
Unfortunately, without specific details on battery issues from the reference, I recommend keeping the community engaged for additional insights. It might also be helpful to monitor if other users experience similar issues, which could indicate a broader concern worth addressing with firmware updates.
If the problem persists, consider reaching out to Aqara’s customer service for more tailored support. Good luck, and please keep us updated on your progress!
@hennelzsolt Hi there! Thanks for sharing your experience with the battery level drops—those false alarms can definitely be a hassle.
After checking our reference materials, we don’t have specific information about this particular battery level drop issue. It might be helpful to see if other community members have encountered similar situations and what solutions they’ve found.
If you’d like to provide feedback or seek further assistance, please contact our Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by scanning the QR code:
Hope this gets sorted out soon—thanks for being part of the Aqara community!