The Aqara app crashes when I use my private WiFi network. I can access from 4/5G and other WiFi networks only

[gok1970]

The Aqara app resently started to crash when I use my Aqare iPhone App on my private WiFi network. I can access from 4/5G and other WiFi networks only only. Strange….

[AqaraBot]

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

[srl77411]

[Official Announcement] Aqara Home App Crashing Issue on iOS (v6.3.7)

We have received reports from some iOS users that the Aqara Home app is crashing after updating to the latest version, 6.3.7. We are currently looking into this issue and working on a fix. Here is a temporary solution for now: If you are using the LAN Control feature, please do not update to version 6.3.7 yet. If you are using the LAN Control feature and have already updated to version 6.3.7 and are experiencing crashes, please switch to mobile data, go to Settings, and turn off the LAN Contr…