Is anyone else having issues with their W200 staying online or going back in forth between online and offline multiple times a day.
I have switch it on to multiple network and not seeing improvements @AqaraBot
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
@SmartHomebetatx Hey there! Sorry to hear your W200 is giving you connectivity headaches — that’s definitely frustrating when you’ve already tried switching networks.
Since you’ve tested multiple networks without improvement, this points toward a few specific culprits worth checking:
Router-side settings to investigate:
- If you’re using an ASUS AX series router, check whether WiFi Agile Multiband and Target Wake Time are enabled — these can cause intermittent dropouts. Disable both and restart the router.
- Check if your router has an automatic restart schedule during the times your thermostat goes offline, and disable it if so.
Quick isolation test:
- Try creating a phone hotspot temporarily to see if the W200 stays stable — this helps rule out broader WiFi/router compatibility issues.
Also worth confirming:
- Are other Aqara devices or gateways on the same network staying online normally? If everything’s dropping, it’s likely upstream network/cloud related.
If none of these patterns match your setup or the issue persists across different network environments, there may be a hardware-level concern with the unit itself.
You seem to be experiencing an issue with intermittent connectivity on your Thermostat Hub W200 despite network changes. You can contact customer support for assistance.
Contact the Aqara Home App Customer Service Team (Profile > Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, click here to create a ticket.