(Android)
Purchased a G410 to replace my Ring Doorbell. Wanted to replace the ring system with Aqara to save on the ever increasing fees. However, unless you pay Aqara it seems it is totally crippled!
Installed 2 days ago (which was a challenge in itself.) No motion detection notifications, I’ve had 5 deliveries and my wife and I leaving and coming home twice (That’s 9 detections that should have happened that never did). Got two “unknown face notifications” (again out of 9). When a delivery this morning at 2am happened, I got another detection event that had a video of the last face detection from the previous day.
Such a HUGE disappointment! Didn’t want to go back to ring, but guess I have to.
Hi @gregandjillma let’s see if we can help.
You shouldn’t need any subscription for the core functionality of the doorbell.
How familiar are you with Aqara’s app? Do you have any other experience? There can be a learning curve and you do need to configure it correctly to get the notifications and recordings that matter to you.
First let’s look at your detections. In the Aqara app go to the G410’s settings and click on AI Detection.
Next, go to Lingerer Detection as this is where the core motion/presence detection is set up.
What do your settings here look like? Do you have notifications enabled? You may want to tune the duration and detection settings down to capture more. Feel free to share a screenshot of what your settings look like.
Now if you’re interested in face detection you need to make sure have the faces set up under Face management (AI Detection > Face Detection > Face Management). Sometimes the doorbell will recognize the same face from different angles or in different lighting as different people. You can rename the faces to match and this will help the doorbell to more correctly identify people.
You can also manually add in your face by clicking “Add Face” and it will take a picture of you.
Take a look at these and report back to us. Now if you’ve done all of this and are still having issues we may need to dig in further, but I’m starting from the ground. Hope it helps to get things working for you.
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I’ve been using aqara stuff for 4 years. I’m very familiar with it. I have switches, temp sensors, cameras, locks, etc.
Only difference in lingerer detection is range up to 5m.
I have received two unknown face detection alerts so far and that was when we were right next to the doorbell. This is out of 9 events of people approaching. I do NOT have an SD card in the chime. Will do that when I get home tonight.
Thanks!
Greg
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Update. Put in an sdcard. No change. I have detection at 5m. Walked at a slow pace and it announced a lingerer (terrible naming) when I was 24 inches away. I was watching myself and I was visible from 20 feet away on the doorbell camera.
You can try turning off the proximity trigger
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Not sure I understand. Turn off proximity trigger to get proximity notifications?
Turn off proximity trigger to make Lingerer Detection more easily.
Maybe I’m misunderstanding what “lingerer” means. To me, someone who lingers is someone who stays around too long. That I’m not concerned with. I want notifications the second someone approaches. Not when they are .6m away, but when they are what is supposed to be the maximum 5m. Isn’t that what proximity notifications are? When someone is in the cameras proximity. I want 2 notifications. One the second they are approaching, and one when the face is detected. I should disable proximity trigger to accomplish this?
Hello.
I looked at the topic and I had a question, could the notification delay be related to your home internet? I had this once with another device.
Well, my two ring cameras and doorbell instantly give me notifications. I’d say less than 2 seconds (although the video begins when they are far away).
Can you ping the call for feedback?
I apologize. I’m not sure what you mean by ping the call.
Test the internal WiFi network for the speed of response over the camera network (call).
I had the experience that the information packets sent from the device simply disappeared.
My recommendation is to make a request to the Aqara support service regarding your issue.
This will be the most optimal option for assistance. support@aqara.com
Hello, @Aqara_PM_Donie, please help with this issue.
Proximity detection means it will detect intent based on someone approaching the door, not just walking past the doorbell, but towards it with the intent to knock, ring, etc… In most cases this is the behavior you do want to rule out the “noise” of passers by. But @Tech-savvy is suggesting you try to disable this and see if general detection improves for you and gets the behavior you expect.
If you’re used to Ring, the concept here is a bit different. In Ring you create zones for notifications, but this uses mmwave to detect human presence + AI to determine the person’s intentions. If they aren’t coming to the door, the doorbell doesn’t care about them (when proximity is enabled).
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Mine was so bad at the beginning I gave it a 1-Star review on amazon and Aqara offered me a refund. After some tinkering (And mostly AI learning from the device) it finally started to work well and catch people and faces.
But this process took 2 weeks, it’s been fairly good since.
That helps. Didn’t realize the redefinition of proximity. I care about more than walking directly (although even that doesn’t alert until I’m less than 2ft away.) Does turning off proximity disable the AI that doesn’t work for me? Or disable mmwave entirely?
Do you remember what tinkering? What did you mean by AI learning from the device?
The only AI settings that are on my bell are Doorbell ringing and Lingerer detection, i let my Home app handle the face detection.
I don’t think this is the primary issue, i think the doorbell just needs a couple weeks to learn. Pretty happy with mine since it went through that process, but like you, when i first bought it, it was terrible.
Make absolutely sure your firmware is up to date on the doorbell, time and firmware updates made the biggest difference after the doorbell launched.
I sort of have the same issue, I tried posting about it quite a while ago but it never got approved. I tried posting these simultaneous videos to demonstrate.
you can see how poorly this works - set to 5m, but only starts to record when walking away.