Troubleshooting Schneider Electric Power Commission Session Expiration

General
1

Hi everyone, I wanted to share my recent experience with the Schneider Electric Power Commission software. I’ve been using it for monitoring our industrial power systems, and it’s been a great tool overall. However, I recently encountered an issue where my session kept expiring with the error message: ‘Your session has expired. Please log in again to continue.’

At first, I was a bit puzzled because I hadn’t made any changes to the software or my login credentials. I decided to dig into this and figure out what was going wrong. Here’s what I discovered and how I resolved the issue:

The Issue

After a fresh installation of EcoStruxure Power Commission v2.31.0 on a Windows 10 Enterprise machine, I started experiencing session expiration errors. This was frustrating because I was in the middle of configuring some critical power monitoring settings.

What I Tried

  1. Reinstalling the Software: I uninstalled and reinstalled the software, but the issue persisted.
  2. Clearing Cache: I cleared the browser cache and cookies, but that didn’t help either.
  3. Checking System Time: I made sure my system time was synchronized with an NTP server, as time discrepancies can sometimes cause session issues.
  4. Reviewing Logs: I checked the application logs for any clues. The logs indicated that the session was being terminated due to inactivity, but I was actively using the software.

The Solution

After some research and reaching out to Schneider Electric support, I found that the issue was related to the session timeout settings in the browser. The default session timeout was set too low, causing the session to expire even when the user was actively working.

Here’s how I fixed it:

  1. Accessing Browser Settings: Open your web browser (I’m using Chrome) and navigate to chrome://settings/.
  2. Adjusting Session Timeout: Search for ‘session’ in the settings and adjust the session timeout duration. I increased it to 30 minutes.
  3. Clearing Session Data: Log out of the Power Commission application, clear the browser data again, and log back in.

Conclusion

This simple adjustment resolved the session expiration issue for me. It’s a bit of a workaround, but it’s effective. I hope this helps anyone else experiencing similar problems with Schneider Electric Power Commission.

If you’ve encountered other issues or have tips for optimizing the software, I’d love to hear them! Let’s keep the discussion going.

Best regards,
[Your Name]