Hello everyone, I’m reaching out to the community for some guidance on an issue I’ve been struggling with regarding SmartThings. I hope someone might have encountered a similar problem and could offer some insights or solutions.
Over the past few weeks, I’ve been working on getting my dishwasher to reconnect with SmartThings. Despite multiple attempts, including clearing the dishwasher memory, resetting the network settings, and trying different devices, the dishwasher remains unresponsive. I’ve been in touch with SmartThings support, and they’ve asked me to attach a log file from my Samsung device. However, I’m stuck because I can’t locate the log file on my device.
I’ve followed the instructions provided by SmartThings support, which involve navigating through the device’s file manager to find the SmartThings folder. Unfortunately, I’ve been unable to locate this folder using the Samsung ‘My Files’ app. I’ve tried reaching out to the support team again, but I haven’t received a clear solution yet.
Here are the steps I’ve followed so far:
- On the Home screen, I tapped on Menu > Contact us.
- I selected “Report a problem.”
- I accepted the permissions for creating a log file.
- In the Attachments section, I attempted to locate the log file within the SmartThings folder in my device’s file manager, but I couldn’t find it.
- I tapped on “Submit,” but without the log file, my report wasn’t processed.
I’m really hoping someone in the community has dealt with this issue before and can help me figure out where I might be going wrong. Maybe there’s a specific location or method I haven’t considered yet. Any advice or tips would be greatly appreciated!
Thank you in advance for your help, and I look forward to hearing from you!