My U100 lock has started auto locking when the door is open even after turning off auto lock in the app?? Any solutions?
@ds_91 I’m sorry to hear about the issue with your U100 lock auto-locking even when the auto-lock feature is supposed to be turned off. Let’s try a few troubleshooting steps to resolve this:
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Check Settings: Double-check the app settings to ensure the auto-lock feature is indeed disabled. Sometimes, settings might revert unintentionally.
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Firmware Update: Make sure your lock’s firmware is up to date. Firmware updates can fix unexpected behaviors.
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Calibration: Try recalibrating the lock. In the Aqara Home app, go to the Smart Lock U100 page, enter “Settings,” and follow the guidelines to re-calibrate the lock’s angle. This might help in correcting any malfunction.
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Battery Level: Ensure the battery isn’t low, as it can sometimes cause erratic behavior.
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Connectivity: Ensure the device is properly connected to the network, as connectivity issues might cause miscommunication between the app and the lock.
If these steps do not solve the problem, it might be best to contact our customer service team for further assistance. You can reach them via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code:
If you don’t have an Aqara Home account, please click here to create a ticket. Let’s get this resolved for you!