Have had a U100 smart lock for a little over two years. First two years were fairly flawless. Recently however, I am having a good number of issues with it. First, it started throwing the bolt with the door open. Recalibrated and thought the issue was solved. Then, had issues with the bolt NOT throwing when I attempted to lock the door. Also had issues with the bolt retracting when I unlocked the door. Had to use the physical key in both instances. Reported to support, updated firmware. Now the keypad goes unresponsive and fingerprint fails to unlock. The lock has become unreliable and has me contemplating switching it out.
Anyone else have these experiences? And if so, any way to resolve the issues?
THANKS!
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Hello and welcome to the forum.did you try to reset it after the new firmware update?usually that my fix the other problem you have with the keypad and finger print.a week ago I receive an update for an Aqara plug and from no were has shutting down de electricity of my washing machine when was working and I made an reset by eliminate it from HomeKit and Aqara app and add it as new device and now all works like before.try it and see if the reset of that smart lock and add back all again even the keypad will solve the issue.