U100 keypad non-responsive | battery change resolves for 12 hours max

Aqara Products
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1

My U100 has had a sudden behaviour change. Now the keypad outside becomes unresponsive and the device becomes unavailable in the aqara app and homekit.

Changing batteries remedies this for around 6-12 hours; then it cuts out again.

Tried all combinations of button presses, resets short of removing from the app itself (im afraid it wont allow re-pairing)

I’ve checked for new firmware; there is none available. current firmware 3.0.0_0031

extremely disappointing; this lock has been nothing but trouble.

contacted support, no response.

1 Like
2

I would try support again as I had issues with a u100 before and they worked with me to send a replacement.

1 Like
3

May I suggest trying delete the lock out of the HomeKit and Aqara app and scan the matter code ONLY in HomeKit.

4

Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!