U100 keypad non-responsive | battery change resolves for 12 hours max

My U100 has had a sudden behaviour change. Now the keypad outside becomes unresponsive and the device becomes unavailable in the aqara app and homekit.

Changing batteries remedies this for around 6-12 hours; then it cuts out again.

Tried all combinations of button presses, resets short of removing from the app itself (im afraid it wont allow re-pairing)

I’ve checked for new firmware; there is none available. current firmware 3.0.0_0031

extremely disappointing; this lock has been nothing but trouble.

contacted support, no response.

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I would try support again as I had issues with a u100 before and they worked with me to send a replacement.

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May I suggest trying delete the lock out of the HomeKit and Aqara app and scan the matter code ONLY in HomeKit.