So I have 3 u100 smart locks and suddenly on all 3 battery drain is crazy. Low battery just after a few days. It seems to have starred after the last firmware update.
May I ask if you recently purchased the door lock and then upgraded it to the latest firmware version?
If not, could you let us know how the battery performance was on the previous version?
Please go to the lock’s settings page, locate Log Diagnostics, and enable Log Storage.
If the issue occurs again while log storage is enabled, please press Download and Upload Logs, and share the Accessory ID with us for further analysis. (You can find the Accessory ID on the lock’s settings page.)
@q9ss4hsn7v Sorry to hear about the sudden battery drain issue with your three U100 smart locks— that must be frustrating, especially after a firmware update. From the available information, if a U100 lock mistakenly detects keypad presses, it can lead to battery drain, and in such cases, reaching out to support@aqara.com is recommended . Since your situation involves multiple locks and started after a firmware update, it’s best to contact the support team via email for further investigation. They can help diagnose the issue more accurately. Hope this gets resolved soon!