Hello,
I mentioned that I’m not able to use the one time password for the u200.
When I try to set a one time password, it shows a password which I can share but when I go back it says “automatic failed” (translated from german).
It doesn’t matter whether I’m connected via Bluetooth or a aqara hub m100…
App, hub und u200 are up to date.
Someone know a solution?
@marvin_bihler Hello,
I’m sorry to hear you’re experiencing issues with the one-time password feature on your U200 lock. Based on the available reference information, there’s no specific guidance for setting a one-time password on the U200. However, the U100 model has a similar feature, which involves navigating to “Accessories” in the app, selecting the lock, and then generating a one-time password. Since your U200 is up to date, there might be some differences in functionality.
I suggest ensuring all components are fully updated and try the process again. If the issue persists, it could be a specific problem with the current setup or a bug that might require further technical support.
For a more efficient resolution, please contact the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below:
I hope this helps, and I’m eager to hear if any community members have further insights or solutions!
Hello Marvin,
Thank you for your feedback. Here are the details regarding the one-time password functionality:
If you continue to face issues, please share your device model and app version for further assistance.
@marvin_bihler Hello! Sorry to hear you’re having trouble with the one-time password feature on your U200 lock. From the reference information we have, details about troubleshooting one-time password issues specifically for the U200 aren’t covered—most of our current guides focus on setting up one-time passwords for other models like the U100, U300, or D200i, but not the U200’s error scenarios.
Since your app, hub, and lock are already up to date, maybe other community members have encountered similar “automatic failed” errors and can share their solutions? If you’d like further assistance, feel free to reach out to our customer service through the Aqara Home App (Profile>Help&Feedback>Customer Service) for more personalized support.
Thanks for sharing your experience, and hope you get this resolved soon!
@marvin_bihler Hello there! Sorry to hear you’re having trouble with the one-time password on your U200. After checking the available information, we don’t have specific troubleshooting steps for this issue with the U200 model yet.
Since your app, hub, and lock are already up to date, you might want to try recreating the one-time password to see if that helps, though this isn’t a confirmed solution. If the problem persists, feel free to share more details (like the exact error message or steps leading up to it) here—other community members might have encountered similar issues and could offer insights.
If you’d like further assistance, please contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here to create a ticket. They can help investigate this more deeply.
Hope you get it sorted soon! 
@marvin_bihler Hello there! Sorry to hear you’re having trouble with the one-time password (OTP) feature on your U200. First, it’s good to confirm that the U200 does support temporary one-time passwords generated through the Aqara Home app . However, the reference information doesn’t include specific troubleshooting steps for the “automatic failed” error you’re encountering.
Since your app, hub, and lock are already up to date, maybe other community members have faced similar issues and can share their solutions? If not, for further assistance, you might want to reach out to customer service.
Hope this gets resolved soon!
If you need more help, please contact Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
Apologies for the inconvenience.
