U200 One Time Password failed

Aqara Products
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1

Hello,

I mentioned that I’m not able to use the one time password for the u200.
When I try to set a one time password, it shows a password which I can share but when I go back it says “automatic failed” (translated from german).
It doesn’t matter whether I’m connected via Bluetooth or a aqara hub m100…

App, hub und u200 are up to date.

Someone know a solution?

Screenshot_20250615_112507_Aqara Home
Screenshot_20250615_112507_Aqara Home1080×2340 175 KB

2

@marvin_bihler Hello,

I’m sorry to hear you’re experiencing issues with the one-time password feature on your U200 lock. Based on the available reference information, there’s no specific guidance for setting a one-time password on the U200. However, the U100 model has a similar feature, which involves navigating to “Accessories” in the app, selecting the lock, and then generating a one-time password. Since your U200 is up to date, there might be some differences in functionality.

I suggest ensuring all components are fully updated and try the process again. If the issue persists, it could be a specific problem with the current setup or a bug that might require further technical support.

For a more efficient resolution, please contact the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below:

Customer Service QR Code
Customer Service QR Code400×400 9.45 KB
. If you don’t have an Aqara Home account, please click here to create a ticket.

I hope this helps, and I’m eager to hear if any community members have further insights or solutions!

3

Hello Marvin,

Thank you for your feedback. Here are the details regarding the one-time password functionality:

  1. The OTP can be generated and used without requiring an Aqara Hub.
    Each code is valid for 20 minutes only; after this time, it will expire.
  2. Quick Test Suggestion
    Generate a new OTP and attempt to use it within 1–3 minutes of creation to verify the process.
  3. Troubleshooting Steps (If OTP Fails)
    Check Time Zones: Ensure your mobile device’s time zone matches that of the door lock (both should be set to the same time zone and daylight saving settings).
  4. Re-sync Devices: If the issue persists, reset and re-pair the door lock with the app.

If you continue to face issues, please share your device model and app version for further assistance.