Hi, I’ve had the U200 smart lock fitted for over 18 months now, working fairly okay, however, recently it’s become borderline unusable. Lots of failed unlocks, error messages and cylinder jams. The biggest issue it seems, is the “clutch” is not engaging the motor on easily more than 50% of attempts (video attached).
I’ve tried recalibrating, turned off/on the spring feature and doesn’t rectify the issue. I have the Aqara adjustable cylinder fitted as thought the existing cylinder may have been the culprit, but no, issues still present. Software version is …85.
Are there any more potential fixes that may help or software updates planned or anything at all. I’m close to having to remove the lock all together and looking at a competitor if this persists.
What are the options under the warranty, could it be a failed unit or simply just buggy software?
Hi, welcome to the forum. Sorry for the inconvenience.
Hi @KinseyCreateGoods, please help with this issue.
Thanks
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
Can the solution shared for others?
I noticed my U200 motor is behaving differently since a few days, auto calibrating does not change anything
Latest firmware 085 is installed
@mike12 Thanks for reaching out! We’d be happy to share potential solutions. Since your U200 motor is acting differently and auto-calibration isn’t helping, here are some steps to try:
- Check Installation: Ensure the mounting screws aren’t too tight or loose, as this can affect motor operation. Misalignment might also cause issues—verify the lock is installed correctly following the guide.
- Manual Calibration: If auto-calibration fails, try manual calibration via the Aqara Home app: Go to U200 settings > “Calibration” > “Manual Calibration” and follow the prompts.
- Reinstall & Test: If the above steps don’t work, try removing the lock from the door and testing it separately. If it works off the door, reinstall carefully following the installation video.
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully. If the problem persists, contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.