U300 disable user

Is it possible to allow us to disable a user instead of having to delete them entirely and read them later? This is especially annoying for fingerprint users.

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@rubin You seem to be experiencing an issue with wanting to disable a user instead of deleting them, especially for fingerprint users. You can contact customer support for assistance.

Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:


This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.