Hi everyone
I’ve recently bought a U300 door lock and I was really impressed with the product. The installation was straightforward and took a little while to pair but overall easy.
But about a week later the handle no longer engages the lock. The person answering the support emails was helpful and we went through resetting etc but it sounds like it’s a fault with the unit. I’ve sent them the receipt as requested but it’s been 3 days without hearing from them. I’ve followed up by email a few times but no response at all.
How have other people found their support response? I was thinking about buying some more of their products but not being able to get a response from a company that provides more premium security products is a bit of a worry.
Also anyone know of any other support contacts beyond the email address?
Thanks!