U400 latch abnormal?

I keep getting a message:
“Latch abnormal, please relock and unlock to restore”
But when I check the lock it looks fine.
Suggestions?

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!