I recently purchased the Vera 3 unit and encountered an issue with the battery pack not powering the device. The power light would blink green or red and then stop, despite charging and retesting the battery. After contacting the seller without success, I turned to the forum for help. Through research and community support, I discovered that the battery pack might have been faulty. I reached out to the manufacturer for a replacement, and they promptly provided one. The new battery pack worked perfectly, resolving the issue. This experience highlights the importance of checking hardware components and not hesitating to reach out to manufacturers for support. If anyone else is facing similar issues, I recommend thoroughly testing the battery pack and contacting the manufacturer for assistance. Happy smart home tinkering! 